Thank you for shopping with Advanced Mitochondrial Formula. We take pride in offering high-quality products designed to improve your health and wellness. If for any reason you are not fully satisfied with your purchase, we are here to help and provide you with the best possible service.
1. Refund Eligibility
We offer a 90-day money-back guarantee on all purchases made directly through our website. To be eligible for a refund, your product must meet the following conditions:
- The product must be purchased directly from Advanced Mitochondrial Formula.
- The product must be returned within 90 days from the date of purchase.
- The product must be unused, or in the case of an opened bottle, you must return the remaining portion of the product.
- You must provide a valid proof of purchase (e.g., order confirmation email or receipt).
2. How to Request a Refund
To request a refund, please follow these simple steps:
- Contact us by email at [insert email] or use our contact page.
- Provide your order number, product name, and reason for the refund request.
- If applicable, include any pictures or details about the product and its condition.
Once we receive your request, our team will process your return or refund as quickly as possible. If your return is approved, we will send you instructions on how to return the product.
3. Return Shipping
You will be responsible for the cost of return shipping unless the product is defective, damaged, or incorrectly shipped. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refund Process
After we have received and inspected the returned product, we will notify you of the status of your refund. If your return is approved, a refund will be issued to your original payment method. Please note that it may take 5–10 business days for the funds to appear on your account, depending on your bank or payment provider.
5. Non-Refundable Products
Some products are not eligible for a refund. These may include:
- Products that are purchased from third-party retailers (outside our website).
- Products that are past the 90-day return period.
- Products that are opened and used beyond a reasonable quantity or for purposes other than personal use.
6. Exchanges
We currently do not offer product exchanges. If you would like a different product, please return the original item for a refund and place a new order for the desired item.
7. Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately at [insert email] with your order number and a description of the issue. We will arrange for a replacement or full refund, depending on the situation.
8. Customer Support
For any questions, concerns, or assistance regarding our refund policy, feel free to contact our customer support team at 12-12-2025. We are here to help and ensure you are completely satisfied with your purchase.